Changing your plan

If you would like to change the plan you are currently on simply login to MySupra, send us an email or give us a call.

Depending on the time of the month you request this change it may take effect from your next billing period, or if your plan is changed throughout a month you will receive an invoice to bring your new plan in line with our billing period. To find out more information on our billing adjustment please click here.

If you are changing your broadband plan which involves a change of speed (for example from 256K to full speed), it may take up to 3 working days for this to be completed.

If you are on a contract and change to a higher plan, there is no charge. However if you are on a contract and move to a lower plan you may be charged a $20 downgrading fee. This fee can be waived in certain situations so contact us and we'll see what we can do.