Dispute Resolution
Supra prides itself on our service to customers. Due to this our dispute resolution process is designed to be fast, effective and give satisfaction to both Supra and our customers.
First contact will be with a member of our helpdesk or accounts team
Our helpdesk or accounts team have the knowledge to help you with first level complaints to make a fair decision.
Second level of contact will be with a team leader or managerIf our helpdesk or accounts team are unable to come to a fair decision, they will relay your complaint to a team leader or manager.
Third level of contact will be with a member of our management team
If your complaint is unable to be satisfied by a team leader or manager, our management team will offer what Supra feels is a fair and reasonable resolution.