Supra Voicemail

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What is Supra Voicemail?

Supra Voicemail allows callers to leaves messages for you when you are busy or unavailable to answer your phone. Supra Voicemail is free with our phone services.

Features include:

Greetings

A greeting is a short message that plays before the caller is allowed to record a message. The greeting is intended to let the caller know that you are not able to answer their call. The greeting can also be used to convey other information like when you will be available, other methods to contact you, or other options that the caller can use to receive assistance.

Supra Voicemail has three types of greetings:

Busy Greeting
If you are on the phone, the caller will hear your "busy" greeting. Your busy greeting can either be a generic message like:

Unavailable Greeting
If you are unavailable (e.g. you don't answer the phone or your phone is not connected to our network) the caller will hear your "unavailable" greeting. The unavailable greeting can either be a generic message like:

Temporary Greeting
You can also record a temporary greeting. A temporary greeting will always be played regardless of your "busy" or "unavailable" status. This could be used, for example, if you are going on holiday and want to inform people not to expect a return call anytime soon, but you do not want to re-record your busy and unavailable greetings when you come back.

Folders

Supra Voicemail allows you to save and organize your messages into folders.

There are ten folders:

When a caller leaves a message for you, Supra Voicemail will put the message into the "New" folder. If you listen to the message, but do not delete the message or save the message to a different folder, it will automatically be moved to the "Old" folder.

When you first log into your mailbox, Supra Voicemail will make the "New" folder the current folder if you have any new messages. If you do not have any new messages your "Old" folder will be the current folder.

Leaving a message in a mailbox

If you are not able to answer a phone call, Supra Voicemail will allow the caller to record a message that you can listen to later. Depending on how your mailbox system is configured, the caller may first hear a greeting and/or some instructions before being allowed to record a message. The process of leaving a message looks like this:

While listening to the greeting or the instructions, the caller can press any of the following buttons:

After the greeting and the instructions have played the caller will hear a beep and then the system will start recording a message. To end the recording, the caller can hang up the phone or press the hash (#) key. If the caller hangs up the phone to end the recording, the system will put the message in your "New" folder. If the caller pressed the hash (#) key to end the recording and review the message, the caller will be presented with the following options:

If the caller presses "1" the message will be placed in your "New" folder.

Logging into your mailbox

The easiest way to login to Supra Voicemail is by dialling 8010 from your phone. Some phones may have a Voicemail button that you can configure to dial the number for you automatically. You can also access your mailbox while you are away by calling one of the below Supra Voicemail numbers.

Before you will be able to listen to your messages, you will be asked to enter your mailbox number and password.

Logging into your mailbox for the first time

The first time you log into your mailbox, you will need to setup and personalize your mailbox. Normally you will need to:

Main Menu

The main menu will be the first menu that you are presented with once you have logged in.

Advanced Options

The following buttons may be pressed in the "Advanced Options" menu that was accessed from the Main Menu.

Mailbox Options

From the "Mailbox Options" menu you can:

Recording a temporary greeting

If you do not have a temporary greeting set, you will immediately be asked to record one. If you do have a temporary greeting set you will be presented with the following menu:

Listening to messages

The system will play back the message "envelope", which may consist of the following items:

During message playback

During the playback of the message, any of the following buttons may be pressed:

After message playback

After the message has been played back, the system will play a prompt and wait for you to press a button:

Advanced Options (after message playback)

The following buttons may be pressed in the "Advanced Options" menu while you are listening to a message.

Changing Folders

If you select the option to change folders the system will present you with the following options:

Please Note

Some features or options above may not be available in Supra Voicemail. This is intended only as a guide to assist you in using the system.